Your Personal Data Protection at wbet

1. Introduction

wbet ("we", "our platform") is committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy is a valid and binding legal document that describes our practices regarding the collection, use, storage and protection of your personal data.

By creating an account at wbet, using our platform or continuing to browse this website, you are considered to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use the wbet platform.

This policy applies to all information collected through the wbet website, mobile applications (if any), live chat, email, and any other communication channels related to your account.

2. Personal Data We Collect

wbet collects two main categories of information: information you provide directly, and information collected automatically when you use our platform.

Information you provide:

• Identity Information: Full name, identity card number (MyKad), date of birth and gender when registering an account.
• Contact Information: Email address, mobile phone number and residential address.
• Financial Information: Bank account number, bank name, e-wallet details (Touch 'n Go eWallet, Boost, DuitNow) and cryptocurrency details related to deposits and withdrawals.
• Verification Documents: A copy of your MyKad or passport for KYC verification purposes, and proof of address if required.
• Communication Information: Any messages, complaints or enquiries you send via live chat or email to the wbet support team.

Information collected automatically:

• Technical Data: IP address, browser type, operating system, screen resolution and device type.
• Usage Data: Pages visited, games played, session duration, and login and logout dates and times.
• Transaction Data: History of deposits, withdrawals, bets and winnings in your account.
• Location Data: Approximate location based on IP address for operational compliance and security purposes.

3. Purpose of Data Collection and Use

Every piece of data we collect is used for legitimate purposes that are consistent with the operation of the wbet platform. We will not use your data beyond the scope of the following purposes:

• Account Management: Creating, verifying and managing your player account, including the login and password recovery process.
• Transaction Processing: Processing deposits and withdrawals through supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• KYC and AML Compliance: Verifying user identity to meet Anti-Money Laundering and Know Your Customer legal requirements set by international licensing bodies.
• Platform Security: Detecting and preventing fraud, unauthorised access, multiple account use and activities that breach the Terms and Conditions.
• Customer Support: Responding to enquiries, resolving complaints and providing technical assistance via 24/7 live chat and email in Malay and English.
• Responsible Gambling: Monitoring betting patterns to identify risk indicators and support protective measures such as deposit limits and self-exclusion.
• Marketing and Promotions: Sending bonus information, promotions and platform updates — provided you have not withdrawn your consent to receive such communications.

4. Information Sharing and Disclosure

wbet does not sell, rent or trade your personal information to any party. However, we may share your information in the following circumstances:

• Service Providers: Payment processors, identity verification companies, game software providers and technical infrastructure providers that assist us in running platform operations — subject to strict confidentiality agreements.
• Legal Requirements: Where required by court order, regulatory investigation or a competent authority under applicable law.
• Fraud Prevention: Limited sharing of information with fraud prevention networks or industry bodies to protect the platform and players from illegal activity.
• Business Transfers: In the event of a merger, acquisition or transfer of wbet's assets, user data may be transferred to the receiving entity subject to equivalent confidentiality terms.

All third parties with whom we share data are required to maintain data protection standards equal to or higher than those we apply.

5. Data Security

wbet implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, damage or accidental disclosure:

• 256-bit SSL encryption for all data transferred between your browser and our servers.
• Password storage using hashing techniques — your password is never stored in plain text.
• Two-factor authentication (2FA) is available for added protection of your account.
• 24/7 system monitoring to detect and respond to any security threats.
• Strict internal access controls — only staff who need to do so are granted access to user personal data.
• Regular security audits by independent parties to assess and strengthen system defences.

6. Cookies and Tracking Technology

wbet uses cookies and similar tracking technologies to improve the user experience and understand how our platform is used. There are several types of cookies we use:

• Essential Cookies: Required for basic website functions such as login session verification. Without these cookies, the platform cannot function properly.
• Preference Cookies: Store your chosen settings such as language and display theme to provide a more personalised experience.
• Analytics Cookies: Collect aggregated usage statistics to help us understand navigation patterns and improve the platform.
• Security Cookies: Help detect suspicious activity and protect your account from unauthorised access.

You can manage or block cookies through your browser settings. Please note, however, that blocking certain cookies may affect the functionality of the wbet platform.

7. Your Rights Regarding Personal Data

As a wbet user, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right of Rectification: You may ask us to correct any information in your records that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request deletion of your personal data, subject to legal and operational requirements.
• Right to Restriction of Processing: You may request restriction of processing of your data during a dispute or in certain specified situations.
• Right to Withdraw Consent: For data processed on the basis of your consent, you may withdraw that consent at any time without affecting the validity of prior processing.
• Right to Complain: You have the right to lodge a complaint about how we handle your data with the relevant regulatory authority.

To exercise any of the above rights, please contact the wbet support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

8. Data Retention

wbet retains your personal data for as long as your account is active and for a certain period after account closure to meet legal requirements, dispute resolution and fraud control.

Generally, financial transaction data and account records will be retained for at least five years after account closure, in line with AML-related legal requirements applicable to gambling platforms operating under international licensing.

Once the retention period ends, your data will be securely deleted or de-identified so it can no longer be linked to your identity.

9. Amendments to This Privacy Policy

wbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material amendments will be communicated to users via notifications on the platform or by email.

The effective date of the latest version of this Privacy Policy is January 2026. Continued use of the wbet platform after any amendments is considered your acceptance of the amended policy.

We encourage you to check this page periodically to stay informed about how we protect your information. All previous versions of the Privacy Policy are kept and can be requested for reference.

10. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the wbet support team through the following channels:

• Live Chat: Available 24/7 directly on the wbet platform in Malay and English.
• Email: Reach us at [email protected] for more detailed privacy enquiries.

Our team is committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. You can also visit our FAQ page for answers to common questions.